Accessing My Aged Care | Anglicare SA

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Finding and accessing aged care services

If you are just starting out on your aged care journey, contacting My Aged Care is your first step.

This page will help you think about and prepare for some of the information you will Rich Content (WYSIWYG)need ready when you call My Aged Care or register online.

What is My Aged Care?

My Aged Care is a portal set up by the Australian Government. It’s the starting point on your aged care journey. By registering with My Aged Care, you can find and access the government-funded services you need.

What will My Aged Care ask me for?

your name
your address and phone number
your date of birth
your Medicare number and reference number
how you’re managing at home and what help you are after

Have pen and paper ready and something to lean on as you will need to write some things down during your conversation.

My Aged Care may also expect you to:

be prepared to write down referral codes and aged care identification numbers.
think about other people you would like to nominate to speak on your behalf.
ask other people to be present at any assessment you have; and
potentially contribute to the cost of the services you receive.

AnglicareSA’s customer service team can assist with contacting My Aged Care and attend any in-home assessments with you.

Download the ‘My Aged Care Information Sheet’ below for a helpful printable checklist.

Ready to start your aged care journey?

Once you have gathered all these necessary details, you can go ahead and contact My Aged Care:

Call 1800 200 422
Apply online via their website.

Want to know more about how to access My Aged Care?

Enquire now to get in touch with our experts for more details about our services.

Apply Online

Frequently Asked Questions

Can AnglicareSA help me manage my Home Care Package?

Yes, we can. Our team listens to your wishes and interests before providing you with information, advice, and support to develop a service plan based on your goals and allocated budget. We help you meet your goals for living independently, whether it’s staying active and healthy, keeping up social activities with your friends and family, or exploring new and different opportunities.
How do I access a Home Care Package?

Step 1: Contact My Aged Care on 1800 200 422 to arrange an assessment with the Aged Care Assessment Team (ACAT).

Step 2: After your assessment, ACAT will inform you of the level of care you are eligible for. Contact AnglicareSA to find out what this means for you and what you will need to contribute towards your package. There are two types of fees you may be asked to pay: a basic daily fee and an income-tested care fee.

Step 3: You will receive a letter from My Aged Care informing you that a package has been assigned to you. Call AnglicareSA to arrange for a Coordinator to meet with you to develop your goals, care plan, and budget.
What is not included in the Home Care Package?
You cannot use Home Care Package funding to pay for items that would usually be paid for with general income, such as:
- household bills and other basic living expenses
- insurances
- food (unless it is part of enteral feeding needs)
- permanent accommodation costs, e.g. mortgage payments or rent
- household appliances or other white goods, e.g. televisions or fridges
Who is eligible for home care services or packages?

Eligibility is based on your care needs as determined through an assessment, but you must be aged 65 or older (50 years or older for First Nations people) and need coordinated services to help you continue living at home independently.

Downloads

Home Care Package – Pricing Guide
Download
Health and Wellness – Pricing Guide
Download
Commonwealth Home Support Programme (CHSP) – Pricing Guide
Download

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