Our tenancy office is following strict social distancing protocols and is only open for essential visits (for tenants who don’t have access to a phone).
We’ll continue to be there for our tenants – who we’ve provided with the appropriate numbers for tenancy queries and maintenance requests. Any lease renewals will be sent via post.
In the case where a tenant urgently needs to visit one of our offices, or our staff/maintenance contractor need to attend a tenant’s home, we’ll be clarifying prior whether:
- the tenant or any person(s) they live with have been diagnosed with COVID-19
- the tenant or any person(s) they live with have been overseas in the past 14 days
- the tenant or any person(s) they live are displaying any flu-like symptoms
We appreciate that this is a stressful and difficult time for many in our community. We’ve informed all tenants to contact us with any questions and concerns.