Learn more about how we are responding to COVID-19 in order to safeguard our staff, volunteers, customers and the wider community.

We’ve implemented some simple measures to help keep those who access our homelessness services healthy and safe.

In keeping with strict social distancing protocols, we’ve recommended reducing time in our reception areas and  only  visiting  our offices if it’s essential. We’re  currently contacting those who access our services  to discuss how they’d  prefer to be supported during this time

In the case where a  person urgently  needs to visit one of our offices, we’ll be clarifying prior whether:

  • the person has  been interstate or overseas in  the past 14 days
  • the person has been diagnosed or has been in contact with someone diagnosed with COVID-19
  • the person is  displaying any flu-like symptoms

Despite the circumstances, we  remain committed to serving those need it most. We’ve  encouraged people to contact their case manager or our Homelessness Gateway Service to discuss their individual needs and concerns.