Learn more about how we are responding to COVID-19 in order to safeguard our staff, volunteers, customers and the wider community.

We’re working across our Disability and Mental Health Services to implement safe and practical procedures to reduce the risks associated with this virus.

We make these changes in the best interests of loved ones living with disability and/or mental health struggles — their health and safety is our priority as is the health of our staff who provide the dedicated support.

Accommodation services

Changes include:

  • limiting visits to a maximum of two visitors during any one day (with social distancing in place);
  • encouraging visitors to wear masks;
  • pausing participation in all group programs and ‘Day Options’ activities that do not align with government COVID-19 guidelines;
  • taking extra care to actively manage and encourage personal hygiene (including additional cleaning services);
  • sourcing additional personal protective equipment, including personal and site cleaning;
  • continuing essential visits to and from external providers, such as GPs and behavioural support staff as required;
  • continuing adult short-term accommodation services with additional precautions in place;
  • and actively supporting families to keep in touch through technology.

Group programs

Changes include:

  • suspending all group programs that do not align with government COVID-19 guidelines;
  • taking extra care to actively manage and encourage personal hygiene;
  • and contacting all customers affected by this and offering alternative forms of support where required.

Outreach services

While some individual support services have been suspended, for example those based in schools and some accommodation services, all other individual supports to customers will continue. Changes include:

  • continuing individual support services face-to-face, and using alternate means such as video/phone calls where appropriate;
  • sourcing additional personal protective equipment, including personal hygiene products;
  • contacting all customers prior to visits to ensure they’re physically feeling healthy and not experiencing any symptoms of illness;
  • and rescheduling appointments in circumstances where customers or any other household members are experiencing symptoms of illness — further checks will then occur before home visits continue.

These restrictions will be in place until further notice.

We appreciate that this is a stressful and difficult time for many in our community. We’ve informed all families to contact our Disability and Mental Health Team with any questions and concerns.