COVID-19 updates for the AnglicareSA community | Read more

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General updates and latest information

We have adapted our aged care services to keep our residents safe, while helping them to stay connected with their families and friends.

At AnglicareSA we continue to review the COVID-19 situation very closely and act upon the latest advice and information we are receiving from both state and federal health departments.

Please read below for more information on our COVID-19 response across our various aged care areas: residential aged care, home care services, and allied health services.

Residential aged care


We can’t afford to be complacent and risk the health and safety of those in our residential aged care homes. We continue to review the COVID-19 situation very closely and act upon the latest advice and information from both state and federal health departments.

Unless there is any significant change to the COVID-19 spread in South Australia in the coming days, AnglicareSA will ease the restrictions on visitors and residents at our site from Wednesday 28 July 2021.

Residents will be able to have visitors with the following restrictions:

  • Only two visitors per day per resident
  • Visitors must have proof of flu vaccination
  • Visitors must wear a mask
  • Visitors must ensure they maintain social distancing of 1.5 metres at all times
  • Visitors to sanitise hands before entering and leaving the home
  • Visitors will be asked screening questions upon entry
  • Residents will be able to leave the site as normal — to assist with resident safety the site will provide residents with a mask

Visiting hours are:

  • Monday to Saturday 10am – 4pm
  • Sunday 11am – 4pm
  • After-hours visitors will need to book a visiting time via front reception of our sites

These restrictions will remain in place until Wednesday 4 August. We continue to monitor the evolving COVID-19 situation and will modify restrictions in line with SA Health recommendations.

We have asked family and friends to contact our sites directly if they have specific questions or concerns.

SA Health requirements regarding border restrictions are updated as the situation develops. Please visit the SA Health website for further information.

COVID-19 Older Persons Support Line

If you would like to talk with someone outside of AnglicareSA about the COVID-19 restrictions and their impact on you or someone you know, you can call the COVID-19 Older Persons Support Line on 1800 171 866 (8.30am – 6pm AEST weekdays).

This support line is a joint initiative of COTA Australia, Dementia Australia, National Seniors and Older Persons Advocacy Network (ARAS is the South Australian member) and is supported by funding from the Australian Government. 


The Federal Government has made it mandatory for all Residential Aged Care employees to have had their first dose of the COVID-19 vaccine by mid-September.

This will mean that, like the flu vaccination, Residential Aged Care employees will not be able to work if they have not had their vaccination by mid-September.

We encourage all eligible employees and volunteers to have the vaccine. It is the best way we can help protect ourselves, our loved ones and those in our care.

Home care

Our home care customers’ and staff health and wellbeing is our priority; this means ensuring essential home care services remain in place with our staff following the appropriate COVID precautions.

We have communicated to our home care customers to contact their services directly if they have specific questions or concerns.

Health and Wellness Services

As an essential service, we are currently providing a mixed service format with face-to-face and telehealth delivery.

Face-to-face services are provided in our clinics and at home where there is a clinical need and it is essential for that person to receive support. Where possible, customers have been offered telehealth appointments or opportunities to reschedule.

Please note that all group services have ceased as of Tuesday 20 July 2021 until further notice.

Health and wellness customers can call the following numbers to discuss services:

Customer Service Centre: 1800 317 009

Playford Clinic: 8287 8400

Westbourne Park Clinic: 8229 6723