General updates and latest information
We have adapted our aged care services to keep our residents safe, while helping them to stay connected with their families and friends.
At AnglicareSA we continue to review the COVID-19 situation very closely and act upon the latest advice and information we are receiving from both state and federal health departments.
Please read below for more information on our COVID-19 response across our various aged care areas: residential aged care, home care services, and allied health services.
Residential aged care
We can’t afford to be complacent and risk the health and safety of those in our residential aged care homes. We continue to review the COVID-19 situation very closely and act upon the latest advice and information we are receiving from both state and federal health departments.
Due to the COVID-19 outbreak and lockdown in South Australia we have immediately implemented the following visitor restrictions:
- No visitors to AnglicareSA aged care homes until further notice
- No window visits during the state-wide lockdown
- Residents are not allowed to leave the site for any reason other than for urgent, scheduled medical treatment
- End-of-life visits will continue to be allowed – please contact the relevant site direct to arrange these visits and discuss your individual requirements
These restrictions will remain in place until further notice. We continue to monitor the evolving COVID-19 situation and will notify you as soon as we are able to ease any of these restrictions.
We understand this is a stressful time for many and these measures will be difficult for residents and families. Over this period, our aged care teams are helping connect residents and families through the use of technology.
We have asked family and friends to contact our sites directly if they have specific questions or concerns.
SA Health requirements regarding border restrictions are updated as the situation develops. Please visit the SA Health website for further information.
COVID-19 Older Persons Support Line
If you would like to talk with someone outside of AnglicareSA about the COVID-19 restrictions and their impact on you or someone you know, you can call the COVID-19 Older Persons Support Line on 1800 171 866 (8.30am – 6pm AEST weekdays).
This support line is a joint initiative of COTA Australia, Dementia Australia, National Seniors and Older Persons Advocacy Network (ARAS is the South Australian member) and is supported by funding from the Australian Government.
The Federal Government has made it mandatory for all Residential Aged Care employees to have had their first dose of the COVID-19 vaccine by mid-September.
This will mean that, like the flu vaccination, Residential Aged Care employees will not be able to work if they have not had their vaccination by mid-September.
We encourage all eligible employees and volunteers to have the vaccine. It is the best way we can help protect ourselves, our loved ones and those in our care.
Our home care customers’ and staff health and wellbeing is our priority; this means ensuring essential home care services remain in place with our staff following the appropriate COVID precautions.
We have communicated to our home care customers to contact their services directly if they have specific questions or concerns.
Health and Wellness Services
As an essential service, we are currently providing a mixed service format with face-to-face and telehealth delivery.
Face-to-face services are provided in our clinics and at home where there is a clinical need and it is essential for that person to receive support. Where possible, customers have been offered telehealth appointments or opportunities to reschedule.
Please note that all group services have ceased as of Tuesday 20 July 2021 until further notice.
Health and wellness customers can call the following numbers to discuss services:
Customer Service Centre: 1800 317 009
Playford Clinic: 8287 8400
Westbourne Park Clinic: 8229 6723