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We encourage you to engage and provide feedback to us directly. However, if you would like further assistance or are not happy with our response, the links below give you information about some organisations that you can contact for help

Help for everyone

Health and Community Services Complaints Commissioner
Monday – Friday 9am – 5pm
(08) 8226 8666
1800 232 007 (Toll free Country SA)
Level 4, East Wing, 50 Grenfell Street, Adelaide SA 5000

Ombudsman SA
Monday – Friday 9am – 5pm
1800 182 150
95 Grenfell St, Adelaide SA 5000
[email protected]

Help for older people

Aged Rights Advocacy Service
(08) 8232 5377
Freecall for country callers only 1800 700 600
16 Hutt Street, Adelaide SA 5000
[email protected]

Aged Care Complaints Scheme
1800 550 552 (a free call from fixed lines; calls from mobiles may be charged)

Aged Care Quality and Safety Commission
Freecall: 1800 951 822
GPO Box 9819, Adelaide SA 5000
[email protected]

Help for children and young people in out of home care

Office of the Guardian for Children and Young People
(08) 8226 8570
Freecall for children and young people only: 1800 ASK OOG
Level 4, East, 50 Grenfell Street, Adelaide
[email protected]

Commissioner for Children and Young People SA
(08) 8226 3355
251 Morphett St, Adelaide SA 5000
[email protected]

 

Help for Foster Carers

Connecting Foster and Kinship Carers SA Inc (CF&KF)
1800 732 272
224 Main N Rd, Prospect SA 5082
[email protected]

Department for Child Protection (DCP)
Complaints and feedback management unit
1800 003 305
Visit the website to fill in an online form

 

Help for Aboriginal People

Aged Rights Advocacy Service – Aboriginal Advocacy
(08) 8232 5377
Freecall for country callers only 1800 700 600
16 Hutt Street, Adelaide SA 5000
[email protected]

Council of Aboriginal Elders of SA Inc.
(08) 8367 0783
50 – 60 Sussex Street, North Adelaide, SA 5006
[email protected]

Commissioner for Aboriginal Children and Young People 
(08) 8226 3351
[email protected]

 

Help for people, children and families living with a disability or mental illness

Disability Advocacy and Complaints Service of South Australia Inc.
(08) 8297 3500
Country Caller: 1800 088 325
470 Marion Rd, Plympton Park SA 5038
[email protected]

Independent Advocacy SA Inc
(08) 8232 6200
Freecall: 1800 999 884
99 Frome Street, Adelaide, SA 5000
[email protected]

Disability Rights Advocacy Service Inc
08 8351 9500
Shop 4, 80 Henley Beach Road, Mile End SA 5031
Offices also in Berri and Mt Gambier (see website)
[email protected]

NDIS Quality and Safeguards Commission
Freecall: 1800 035 544
PO Box 210, Penrith NSW 2750
[email protected]

Help for tenants

South Australian Civil and Administrative Tribunal
Freecall: 1800 723 767
Level 4, 100 Pirie St, Adelaide SA 5000
[email protected]

The South Australian Civil and Administrative Tribunal (SACAT) is an independent judicial body that has authority to make legally binding decisions in disputes between agents or landlords and tenants.

Tenants Information and Advisory Service
Freecall: 1800 060 462